FAQ - Escape the Island

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FAQ

What is an escape room?  A new adventure game where participants are placed into a room and have to use TEAMWORK along with elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit. Each room is themed and has a unique storyline about Historical Galveston.  Each person is important to solve the escape.  A great new experience!!!  

Are any of the rooms scary?  None of the rooms are intended to scare or startle, and there are no actors in the rooms ONLY your teammates.  

Will other people be in the room with us?  We do book our rooms to capacity, so if you book fewer than the rooms capacity, there is a possibility other players might join you—it is a lot of fun to work with others who have different perspectives, and it is a great way to meet people.

Is there an age restriction? Our Escape room puzzles  may be too demanding for those under 12, so they may not fully enjoy the  game. Children under 16 must be accompanied by an adult. For your  child's safety and the enjoyment of others, we must enforce a strict "no  infants or toddlers" policy, unless you book out the entire room to  ensure you will not be paired with strangers.  The Escape the Raid room has ALCOHOL AND GAMBLING props that may not be appropriate for young children to see.  There is NO real alcohol or gambling taking place in our rooms.

What is your refund policy?
Experiences booked in  advance and cancelled more than 72 hrs ahead of time will be 100%  refunded. Cancellations between 24 and 72 hours in advance will receive a  50% refund; those cancelled less than 24 hrs in advance will receive no  refund. During inclement weather conditions that restrict travel, all  parties will be rescheduled or refunded at your request. NO SHOWS WILL  NOT BE REFUNDED.


 
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